Terms of service

Who provides the service

HoopCuts is operated by Elias Liassides, an individual based in the United Kingdom. For support, privacy requests or billing questions, contact elias2.liassides@gmail.com.

Your account

By creating an account, you agree to these terms. Keep your login secure and provide an email you can access. Plans are for one account. If you are not old enough to enter an agreement in your country, a parent or guardian must manage the account and uploads for you.

Permission to upload and share

You retain your rights in your recordings and logos. You must own them or have permission to upload, process and use them. Make sure you have any permissions required from the recording owner, teams, venue and people shown, including appropriate permission for footage involving children.

You give HoopCuts permission to store, copy, analyze and edit your uploads only as needed to provide and maintain the service. This includes using our processing and storage providers. You are responsible for permissions to publish downloaded reels, game audio and sponsor logos on other platforms.

Do not upload unlawful content, infringe copyright or privacy, impersonate others, or misuse the service. We may restrict access or remove content to address misuse, security risks or legal obligations. Where practical, we will explain the reason and let you contact us about it.

Analysis and exports

Automatic analysis produces candidate highlights and can miss plays or select the wrong moments. Review your clips before exporting. Results depend on recording quality and game conditions; a particular number of highlights or processing time is not guaranteed.

Minutes, subscriptions and cancellation

The pricing page and checkout show the price, billing interval, allowance and limits before purchase. Subscriptions renew automatically unless cancelled. Annual plans are charged upfront; their video-minute allowances still refresh monthly. Unused subscription minutes do not roll over. Top-ups require a subscription and are separate from the monthly allowance.

Analysis uses video minutes for footage processed, including breaks. Running analysis again uses minutes again. We reserve minutes when analysis starts and release unused reserved minutes after settlement. An expired subscription allowance cannot become permanent prepaid credit.

Manage cancellation through your account’s subscription management link. Cancellation, downgrades and billing-frequency changes take effect at the end of the paid period. Pro to Business upgrades within the current billing frequency activate after Stripe confirms the prorated payment. Before confirming, you see the charge and the prorated extra minutes for the remaining monthly allowance window. Used and reserved minutes remain accounted for. Contact us if you cannot access subscription management. See the refund policy for billing problems and cancellation rights.

Footage retention

Original uploads and review clips are available for 14 days after analysis completes, including cancelled analyses with partial results. Failed analyses and abandoned uploads expire 14 days after creation. Active analysis is protected from automatic cleanup.

After expiry, you cannot play the original footage or review clips, run analysis again, or create new reels from that footage. Expired media is removed by scheduled cleanup; storage deletion can take longer if a cleanup attempt fails. An export started before expiry may finish afterward.

Game records, analysis results, selections and your latest successful reel remain until you delete the game. Download any footage or exports you want to keep. Deleting a game removes its records and requests removal of its stored media; failed storage deletions are retried.

Privacy and service availability

Our privacy policy explains how we handle your information. Processing can be interrupted by service failures or provider limits. If something fails, contact support with the game name and error message. Keep your own copy of important recordings and downloaded reels.

Your legal rights and changes

These terms do not exclude or limit rights or remedies that cannot lawfully be excluded, including applicable consumer rights. Contact us to resolve a concern about the service or these terms.

We may update these terms as the service changes. Material changes affecting existing accounts will be communicated through the service or account email before taking effect. Updated terms do not remove rights relating to an earlier purchase.