Refunds and cancellation

Cancel a subscription

Open Account, choose Manage subscription, then cancel in the billing portal. Cancellation stops the next renewal; your current plan continues until the end of the paid period. Cancelling renewal does not automatically refund a previous payment. If you cannot cancel in the portal, contact elias2.liassides@gmail.com.

Billing errors and service failures

Contact elias2.liassides@gmail.com if you were charged incorrectly, have a duplicate charge, or a service failure prevented you from using a purchase. We review discretionary refund requests case by case, considering the payment, usage and problem reported.

Include your account email, payment date, receipt reference if available, and a short explanation. Do not send card numbers, passwords or full recordings. Refunds that we approve are returned through Stripe to the original payment method; timing depends on your payment provider.

Analysis minutes and money refunds

Releasing unused reserved analysis minutes adjusts your app balance; it is separate from refunding money. A partially processed recording can use minutes for the footage successfully analyzed. If the charge or balance looks wrong, contact us so we can review the run.

Consumer cancellation rights

Any statutory cancellation or refund rights you have remain available. For UK consumers, an online service purchase generally has a 14-day cancellation period from the date the agreement is made, subject to the rules that apply to that purchase. Contact us to exercise those rights. This policy does not treat using the app as a blanket waiver of them.

You can email: “I wish to cancel my HoopCuts purchase”, followed by your name, account email, purchase date and receipt reference if available. You do not need to use this wording to make a valid request. Where the law requires a refund or another remedy, that takes priority over our discretionary review policy.